FAQ's
Commen Queries Answered
Frequently Asked Questions?
1- How can I reach the place?
The Hideaway Cottage is conveniently located 47 km from Chandigarh International Airport, 17 km from Kalka Railway Station, and 17 km from Parwanoo Bus Stand. Detailed directions will be provided upon booking confirmation.
2- Can I drive up to the entrance?
Yes, you can drive all the way up to the entrance. Parking is available for up to 3 cars.
3- Is the place accessible for seniors or wheelchair users?
Unfortunately, we currently do not offer facilities for guests with mobility challenges. We are working on improving accessibility.
4- What group size is suitable for the cottage?
The entire cottage can accommodate up to 10 guests and is ideal for families or small groups.
5- Can I book specific rooms instead of the entire property?
Yes, you can book select rooms. Please contact us for more information.
6- Is the cottage pet-friendly?
Unfortunately, we do not allow pets at this property.
7- Can I reserve the place for events or photo shoots?
Yes, the cottage is suitable for events and photo shoots. Additional charges may apply.
8- Are meals provided?
Yes, both vegetarian and non-vegetarian meals are available at an extra cost. Guests do not have access to the kitchen.
9- Is Wi-Fi available?
Yes, complimentary Wi-Fi is provided.
10- What activities can guests enjoy?
Yes, complimentary Wi-Fi is provided.
11- Is there a power backup?
Yes, a 5KVA generator supports all essential utilities during power outages.
12- What is the cancellation policy?
Please refer to our Cancellation Policy on our website for detailed information.
13- How can I pay for additional services or the security deposit?
Most additional services are paid in cash at the property. The security deposit is refunded via a secure link post-checkout.
14- What about guest safety and security?
CCTV cameras are installed for security, and the caretaker is available on-site for any assistance.
15- Can I entertain day visitors?
Entertaining additional guests may be allowed with prior permission and within reasonable limits.
16- Is alcohol and smoking allowed?
Alcohol consumption is allowed in designated areas, and smoking outdoors is permitted.
17- Is the stay LGBTQ-friendly?
Yes, we welcome guests of all identities and orientations.
18- Is loud music allowed?
Loud music is not permitted post 9 PM to ensure a peaceful environment for all guests.
19- Is there anything else I should know?
Guests are advised to respect local regulations, nature, and fellow guests during their stay. Our team is available to assist with any concerns or inquiries.